Undertaking a Training Needs Analysis specific to your applications and user job roles helps to ensure efficiency within your workforce and adherence to the latest regulations. Our Training Needs Analysis tool allows you to automate the identification of skills and knowledge gaps and create learning paths tailored for each user.

Our TNA Service comprises:

  • Strategy and Planning
  • Interviews or Workshop
  • Creation of Job Role Specific Profiles
  • Online Assessments
  • Automated Results
  • Tailored Learning Paths
  • Comprehensive Reports confirming user activity and achievement

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Business Challenges
Identifying knowledge and skills gaps is a major challenge in most organisations, particularly when it comes to enterprise software. However, assessing the learning needs of your users is the key to delivering efficient training programs and ensuring your workforce performs effectively, especially crucial for legislative requirements.

The Solution
Our Training Needs Analysis tool offers you the ability to identify requirements, including individual user knowledge, skills and aptitude. The objective of this service is to enable the development of a bespoke training program based on current skill levels and the knowledge requirements of your business.


The Workshop

The workshop usually includes key stakeholders such as the Project Owner or System Architect, ensuring that we can understand your specific business needs and gain an understanding of your user base. It is important at this stage to understand how your users need to utilise the software, aligned to your strategic goals.

These moderated sessions follow an agreed format and uniform approach, with all responses documented for evaluation and reporting purposes. We use a set of standard interview templates, but these can be customised to include any specific questions relating to your business and software.

User Mapping and Analysis

All users are mapped to roles based on their job function and system usage. Our ever increasing assessment database is aligned to the findings identified during the interview workshops. Once users have completed the online assessments, knowledge gaps are identified via the reporting tool and, following analysis, personalised Learning Paths are created.


Our TNA Report provides a proposed training plan of recommended learning interventions, presented to the business for consideration, discussion and planning.