Technical and Support Services

We offer a range of Technical Services to support your learning project and these are available at four distinct levels, designed to meet your requirements and budget.

Installation, Configuration and Testing

This Workshop provides your Technical Specialists with an overview of your chosen eLearning or project tools and includes discussions around the infrastructure and supporting technologies. Our Technical Specialists work closely with your personnel throughout the installation and configuration process, providing an insight into typical issues and problem solving scenarios. Support documentation and an Installation Report are presented at the end of the Workshop.

Technical Audit and Review

The duration of this assignment depends on the complexity of your infrastructure and implementation. Our Technical Consultant will meet with your key project and technical personnel to gauge the technology available, business requirements and availability of internal resources. Following the meeting(s), our Consultant presents a Report sufficient to guide you through the technical aspects of your installation and support phases. A project plan details installation criteria, configuration considerations and project support, as well as content development and testing requisites.

Technical Consultancy

Based on the findings of the Technical Audit and Review Report, and taking into consideration your own resources as well as your system processes in relation to application integration and support, our Consultant initially installs, configures and tests your installation. This service also includes the review and completion of any internal documentation, including application design, security reviews, feature and function specifications, business requirement reports as well as processes for testing, implementation and business as usual. The objective of this program is to provide a level of knowledge transfer sufficient that your own Technical Specialists are able to manage the application, meeting every criteria specified by internal compliance.

Application Lead

Should you wish to outsource all aspects of technical application management, we can offer a Technical resource to take the role of Application Lead. The exact responsibility of this role varies from Client to Client but is a Managed Service and includes all of the Services already mentioned. The Application Lead usually works alongside the Client´s Project Team, reporting to the IT or Project Manager until implementation. Post implementation a Premier Support Contract is offered to manage all aspects of the application at the business as usual stage.

Our Support Services provide you with access to our Technical Specialists throughout your learning project as well as following go-live, to meet your business as usual requirements. We offer a ‘one-stop-shop’ solution for Support, either to meet your specific project objectives or on an annual or daily basis.

End User Support

Any delegate who has attended a Larmer Brown Training Course is entitled to free Telephone Support on any aspect of the curriculum taught on the course.

Development Support

Telephone Support is available throughout the duration of any Content Development project.

Technical Support (Day Contract)

Our Support Desk has extensive experience of a variety of Learning Content Development Tools. If you require access to our experience and a timely response, but for a limited period of time, our Day Contract provides Telephone and Remote Support in 30 minute segments, purchased in 7.5 hour allocations. A Support Agreement with named access ensures this investment is well managed and meets your specific requirements.

Annual Technical Support Agreement

Our Annual Support Agreement provides both Telephone and On-Site Support during normal working hours (Monday to Friday from 9.00am to 5.30pm). This Agreement incorporates all aspects of best practice, housekeeping, technical training and a limited amount of consultancy. At the commencement of the Agreement an audit is performed, risks are analysed and recommendations provided to ensure that your specific needs are identified.