Performance Support for Web and Enterprise Applications
Guidethrough offers on-the-job performance support by providing on-screen steps and automated process navigation embedded within any live web application.
Guided learning is displayed in a sequence of steps that can be triggered by the end user or auto-played as needed, navigating the user through every step in the process.
Accelerated User Adoption
Guidethrough’s step-by-step guided learning content can be embedded and available throughout any live web application. It also supports many enterprise applications such as SAP, Salesforce, SuccessFactors, Oracle and more.
In addition to providing on-screen performance support, Guidethrough automatically creates Training Guides in Word format and PowerPoint Slideshow outputs – including all step-by-step process information and screenshots – that can be used as additional training and support for your end users.
The performance support content is created, typically by content authors or target application SMEs, in just a few minutes without any coding.
As well as the step-by-step guided assistance, the Guidethrough content can also include additional information and links about business processes, standards, policies and other training content, in any format.
Cost and Support Reductions
Just-in-Time Learning for End Users
Each Guidethrough navigates end users through the screens and steps required to complete the business task or process in the live web application. It allows users to track what step they are in within the overall process and to move forwards and backwards through the Guidethrough steps in the live process at their own pace.
End users complete the processes using Guidethrough guided assistance within live enterprise applications – not simulations – and they don’t need to go to another screen, or document, or knowledge base to do it.