performance support
guidethrough performance support
Guidethrough Performance Support

EMBEDDED GUIDED LEARNING IN WEB & ENTERPRISE APPLICATIONS - NO CODING

Digital Adoption, Change and Transformation Solution

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Performance Support for Web and Enterprise Applications

Guidethrough offers on-the-job performance support by providing on-screen steps and automated process navigation embedded within any live web application.

Guided learning is displayed in a sequence of steps that can be triggered by the end user or auto-played as needed, navigating the user through every step in the process.

Accelerated User Adoption

Embedding guided learning directly into enterprise applications

Ensuring users have the help they need, right when and where they need it
Quick access to additional training content and other information (via links)

Guidethrough’s step-by-step guided learning content can be embedded and available throughout any live web application. It also supports many enterprise applications such as SAP, Salesforce, SuccessFactors, Oracle and more.

In addition to providing on-screen performance support, Guidethrough automatically creates Training Guides in Word format and PowerPoint Slideshow outputs – including all step-by-step process information and screenshots – that can be used as additional training and support for your end users.

The performance support content is created, typically by content authors or target application SMEs, in just a few minutes without any coding.

As well as the step-by-step guided assistance, the Guidethrough content can also include additional information and links about business processes, standards, policies and other training content, in any format.

Cost and Support Reductions

Providing just-in-time learning as first level response for support requests
Stepping users through support solutions in real time, reducing support tickets and calls
Delivering new user training integrated inside the application

Just-in-Time Learning for End Users

Each Guidethrough navigates end users through the screens and steps required to complete the business task or process in the live web application. It allows users to track what step they are in within the overall process and to move forwards and backwards through the Guidethrough steps in the live process at their own pace.

End users complete the processes using Guidethrough guided assistance within live enterprise applications – not simulations – and they don’t need to go to another screen, or document, or knowledge base to do it.

Embedded Learning

Direct integration with the live Enterprise applications - without coding
In-application performance support on a just-in-time basis, allowing end users to learn on-the-job
Easier to digest bite-sized learning right when needed, rather than learning all of the processes at once