Supporting Digital Adoption with End User IT Training

Despite making investments in enterprise software, many organisations fail to reap the benefits and the return on investment they expect. Often, this is because the impact on the users affected by a change in working processes and/or procedures is not understood, resulting in training which does not meet user requirements. For example, typically an enterprise software upgrade may not require a training program or eLearning content, with the right tool, users have indicated that context-sensitive in-application support is the better option.

In order to harness your enterprise software effectively your end users must adopt it, using it accurately and intelligently. A comprehensive and well-considered training and/or support programme is critical to achieving return on investment and driving end user digital adoption and yet this is often the last thing to be considered and given the least budget.

Whether you’re undertaking a new enterprise software implementation or upgrading existing systems, underestimating the importance of end user digital adoption can have dire consequences. Investment in training and/or support materials will ensure that your organisation can support continuous knowledge transfer and deliver an effective change and communication programme. It is therefore advisable that IT and Project Managers to create a strong business case for implementing a customised solution for their users as early as possible.

Many software vendors will provide off-the-shelf or generic learning content to support digital adoption, but it won’t be specific to your implementation.  Users struggle with generic content, it’s important that they can work through their part in the end-to-end process consuming materials which incorporate data (client/product/industry) they are familiar with. Bespoke ERP system training is tailored to your own processes, specific to the user’s job role and contains relevant data (client or product information for example) that your users recognise, thereby offering a day-in-the-life of by system or job role. 

Off-the-shelf content can be used as a start point, to help your subject matter experts to use and understand the vanilla application. This will also reduce the overall amount of development time required for your bespoke learning content.

If you have limited expertise or resource in-house, Larmer Brown can support your digital adoption programme by developing your bespoke ERP system training content, assisting your subject matter experts to ensure we understand the enterprise system and your business processes. We can then add value to IT step by step simulations by adding contextual information and references.

Our Content Developers and Instructional Designers have extensive hands-on experience of planning and delivering content development projects for enterprise software implementations. We have experience across most business streams including Finance, P2P, HR/Payroll, SCM, CRM, Retail, Talent Management, BI and Reporting. Our Developers have worked with most enterprise applications, including Oracle, SAP, Workday and Microsoft, as well as many bespoke applications.

We can also support you in sourcing the right digital adoption tools to suit your project and budget. We have extensive knowledge and experience of a broad selection of learning technologies and appreciate that one specific platform will not suit every organisation’s needs.

Over the past 30 years we have supported numerous enterprise digital adoption projects for organisations in both public and private sector. We can provide excellent references and have a good selection of case studies.