Hosting and Support Services
Single or Multi-Tenancy Hosting Services for all your Learning Content Needs
Our Hosting Service is designed to meet your specific requirements. Our servers are located in UK, Europe and Middle East and several meet OFF-SEN security standards.
Our single-tenancy clients benefit from a cloud service with the flexibility of on-premise including pre-arranged upgrades or bug fix application and pre-production and/or UAT testing platforms.
Our hosting solution is fully managed, providing dedicated, cutting edge security from an ISO-accredited UK data centre. For our government and public sector clients, our hosting service has also achieved Cyber Essentials Plus certification and is available on the G-Cloud 15 framework. This ensures the very highest standards of security, business continuity and peace of mind for all of our clients.
Maintenance and Support
Applications which are hosted in the Larmer Brown private cloud include maintenance and technical support. Maintenance includes all application upgrades including Larmer Brown’s pre-release user testing, release notes and new feature demonstrations. Technical support includes access issues and bug verification and escalation to the vendor. Monthly reports are provided detailing all outstanding support tickets and any enhancement requests.
Premier Support
Larmer Brown’s Premier Support Services offers you access to our experienced team of consultants and can be tailored to supplement your own resources. The service can be purchased as an annual or daily agreement. Throughout the contracted period, assigned members of your Team have access to a dedicated support Team during normal business hours, response times are documented in the Premier Support Agreement.
