Products
Oracle User Productivity Kit
Reduce Risk, Time and Cost When Deploying New or Upgraded Enterprise Applications
Inadequate documentation, training and user support are major contributors to the overrun of project budgets and timelines. With 76 percent of users reporting insufficient understanding of new systems and business processes, how can organisations maximise their investment, ensure end users adopt the new or upgraded system and achieve successful business performance?
The Solution: Oracle's User Productivity Kit
Oracle User Productivity Kit (UPK) is a collaborative content development platform that allows organisations to drive user productivity and mitigate risk throughout all phases of the software ownership lifecycle. Supporting all enterprise applications including Oracle, SAP and Microsoft, UPK provides immediate guidance and support that reduces time, money and resources, allowing organisations to achieve a much faster ROI from their software. By utilising UPK together with Larmer Brown's comprehensive support services, you can achieve the results you expect out of your software investment.
Reduce the Time and Cost of Documentation Creation and Training
With a collaborative, multi-user development environment, developers gain insight into content workflow and document management, including check-in/check-out, versioning and current status. In a single authoring session, they can create multiple outputs of documentation, training and performance support materials for use throughout all phases of the project lifecycle. By generating business process documents, test scripts, simulations, training manuals, quick reference guides and performance support, a project team can reduce costs by 40 percent - all without duplication of effort. Similarly, powerful translation capabilities compress time to deployment and accelerate multi-language implementations. By exporting custom text for translations and then importing it back, UPK developers can publish multi-language translations in any of the UPK outputs.
Ensure End User Success
Untrained users can take four times longer than trained users to become proficient in new or upgraded applications, and they require up to six times more support. With UPK, users can participate in a classroom or self-paced learning environment, including CBT simulations that can be imported directly into a learning management system. Three different learning methods allow users to watch simulations, practice in a simulated environment and test their knowledge to ensure system competency.
Mitigate Risk
UPK is a powerful tool for documenting the steps in a process and ensuring a consistent approach to system processes across the enterprise. It also reduces the stress commonly associated with change management. The Know It! Mode in UPK provides users with feedback that highlights where a mistake was made and, more importantly, how to correct it.
Decrease Maintenance and Performance Support Costs
Even under the best training programmes, users will forget 70 percent of what they have learned within two weeks of training and 87 percent within one month. Once initial training is complete, there is still a need for user-friendly training and performance support materials. The Do It! Mode in UPK delivers context sensitive help from the application's help menu, to walk the user through a business process, whilst they are live in the application, reducing help desk calls and minimising productivity loss. Enterprise applications are constantly updated and business processes are always changing to meet new business demands. Organisations can realise substantial reductions in the maintenance of their content with UPK. Multiple outputs are updated automatically to ensure users have the most up-to-date training and reference materials on demand.
Maximise Return on Investment
The success of an enterprise application depends on users learning how to use the software quickly, and that depends on an organisation's capability to deliver effective documentation, training and performance support. With UPK, an organisation can realise speed to competency, reduced training costs and broad user acceptance, ultimately accelerating return on investment.
Features of Oracle User Productivity Kit
- Single, synchronised authoring session for business process documents, test scripts, training manuals, CBT simulations, performance support and quick reference guides.
- Multiple learning methods: watch simulations, practice simulations and knowledge tests.
- In-application performance support.
- Content workflow and management, including check-in/check-out, versioning, rollbacks and current status updates.
- Cross-application training content support.
- Multi-language translation.
User Productivity Kit Professional
Oracle User Productivity Kit Professional is the leading solution for creating, deploying and accessing content for major enterprise application deployments. It comprises:
- Oracle User Productivity Kit
- Knowledge Pathways
