Services
Support Services
Larmer Brown´s reputation for Support is unsurpassed. Our Support Services provide our client´s technical specialists with a ‘one stop shop’ for support. To meet both Project and ‘business as usual’ requirements, our Support Services are offered either with specific objectives or on an annual or daily basis.
End User Support
Any delegate who has attended a Larmer Brown Training Course is entitled to free telephone support on any aspect of the curriculum taught in class.
Development Support
Should a Larmer Brown resource be engaged in the provision of content development or management services, telephone support related to the role is available for the duration of the assignment.
Technical Support (Day Contract)
The Larmer Brown Support Desk has extensive experience on a variety of Content Development Tools. For Clients who require experience and a timely response, but for a limited period of time, our Day Contract provides telephone and remote support in 30 minute segments, purchased in 7.5 hour allocations. A Support Agreement with named access ensures this investment is well managed. The Day Contract incorporates support by both telephone and remote access; on-site support is not usually included.
Annual Technical Support Agreement
An Annual Support Agreement provides both telephone and on-site support during normal working hours (Monday to Friday from 9.00am to 5.30pm). This Agreement incorporates all aspects of best practice, housekeeping, technical training and a limited amount of consultancy. At the commencement of the Agreement an audit is performed, risks are analysed and recommendations provided.
24 x 7 Technical Support
This level of support is structured to the Client´s specific requirements. Please contact us for further information.
