Drive User Productivity and Maximise Return on Investment
Despite Oracle's announcement that Support for User Productivity Kit (UPK) will be withdrawn in December 2022, you don't need to abandon your investment in this comprehensive content development and management tool. If you have a valid maintenance and support contract and are running the latest version (currently version 12.1.4), you can continue to develop and deploy content using UPK. Having already made a significant investment in the development of your UPK content, you can continue to use the tool as long as necessary.
Larmer Brown offers a portfolio of services for Oracle User Productivity Kit, developed over more than 15 years project experience. We can offer you advice on how best to manage UPK End of Life and your migration to an alternative tool, as well as making the most out of UPK in the interim. Whether upgrading or implementing an application, managing change initiatives, capturing system processes or simply looking to increase user adoption, by utilising UPK with Larmer Brown’s comprehensive services you can achieve the results you expect out of your investment.
Better Planning, Execution and Continual Improvement
Oracle User Productivity Kit (UPK) offers functionality that supports more than just end user training.
Utilising UPK early in the project design and fit/gap analysis stages enables project teams to improve communication, enforce participation and gain stakeholder support. Once the process design is approved, subject matter experts can document the system requirements and, through initial recording, multiple outputs can be created and used for blueprinting and configuration planning.
Reduce Content Development Costs and Time to Deployment
Through a single UPK authoring session, project teams can generate multiple outputs for all phases of the project lifecyle, reducing time and costs by 40 percent. Changes or edits are automatically propagated to all outputs simultaneously, making content maintenance a simple task.
The Record It! feature provides a simplified Author environment for Subject Matter Experts and Business Process Owners. The accelerated content recording avoids the usual SME bottleneck experienced on so many projects.
Similarly, powerful translation capabilities compress time to deployment and accelerate multi-language implementations by translating template text automatically.
Accelerate QA, Regression and User Acceptance Testing (UAT)
Ease the burden of user acceptance testing by creating and deploying test plans and real-time performance support specifically designed for testing using User Productivity Kit (UPK). Test It! simulations guide testers through a test plan and facilitate the task of documenting any issues or feedback to the project team. Test scripts can be exported into Oracle Application Testing Suite, IBM Rational, HP Quality Centre, or into UPK, providing reports for analysis and test planning.
Increase User Productivity and Ensure User Adoption
Untrained users can take four times longer than trained users to become proficient in new or upgraded applications, and they require up to six times more support.
With Oracle User Productivity Kit (UPK) three different eLearning methods allow users to watch simulations, practice in a simulated environment and test their knowledge with conceptual-based questions and assessments, to ensure system competency and increased productivity. For users who prefer traditional learning methods, classroom materials and job aids can also be published.
Centralised Deployment, Tracking and Reporting
Centralised content deployment, accessed by Job Role, as well as tracking and reporting functionality are offered in the web-based Knowledge Centre in User Productivity Kit (UPK).
Using the industry standard SCORM 2004 specifications, organisations can leverage content created outside of UPK, as well as track and report on the usage of that third party content.
With a collaborative, multi-user Developer environment, Lead Developers can easily control content production, workflow and document management - including check-in, check-out, versioning and status.
Supporting Change Management
User Productivity Kit (UPK) is a powerful tool for documenting the steps in a process and ensuring a consistent approach to system processes across the enterprise. This functionality can also reduce the challenges commonly associated with change management. The See It! Mode offers functionality supporting change management deliverables through each of the project phases.
Deliver Continual Improvement
With User Productivity Kit (UPK), organisations can provide users with the right information the first time and validate their competence. This can also reduce on-boarding costs for new employees and provide continual improvement in knowledge retention.
It is well known that users will forget 70 percent of what they have learned within two weeks of training, and 87 percent within one month. These facts support the case that, once initial training is complete, there is still a need for just-in-time performance support materials. The Do It! Mode in UPK (often referred to as electronic performance support system, or EPSS) delivers context sensitive help from the application’s help menu and/or from the browser tool bar button. This allows users to walk through a business process whilst they are live in the application, which can reduce help desk calls, improve efficiency and support ongoing proficiency.