Content Management and Maintenance

Ensure your Training & Support Content is always up-to-date with our Content Maintenance Service

The continuous maintenance of your content to ensure it accurately represents learning requirements, as well as providing an accurate representation of your system, business processes and / or legislation, is crucial. Our Content Maintenance Service ensures your users receive comprehensive, process-led eLearning, documentation and support materials that always reflect your current applications and processes.

As your process-driven applications embed across your organisation, it is necessary to continuously enhance functionality, instigate configuration updates and refine processes. Every improvement needs to be reflected in your learning content. However, if the development of your systems-based content is not comprehensively ‘owned’ within your business, once your learning content has been published, it is unlikely to keep pace as your applications undergo continuous change.

Whilst development and continued maintenance of your learning content is not particularly difficult, unless your Developers have sufficient exposure to the technology, and can commit time to the task, in order to become proficient, it can be time consuming.

Our Content Maintenance Service was introduced to help our Larmer Brown Platform clients overcome these challenges.

Larmer Brown Content Maintenance Model

Our Content Maintenance Service offers an efficient and risk-free content development service. By working directly with System Architects and Configuration Experts, our Developers ensure that your learning content is ready in good time to provide the training, support or competency reports as each update or upgrade is released to your users. This co-ordinated working ensures that your team are not required to duplicate work in an effort to ensure your Developers have the right level of knowledge and understanding.

You have access to experienced and proficient Developers to support, record and publish all of your content, at a time when you need that learning and support content to be updated. This flexible and streamlined Content Maintenance Service ensures the usual documentation overhead and risks associated with user training and support are dramatically reduced.

The different outputs delivered in the Larmer Brown Content Authoring Suite can be used to support each phase of your project, thus ensuring further collaboration across your Project and Support teams. All changes are versioned, creating an audit trail, thereby replacing the need to document each phase.